PBX.NET offers a 30-day money back satisfaction guarantee, applicable to one line/one extension per account, not additional or secondary lines/extensions. Under terms of the Money-Back Satisfaction Guarantee, PBX.NET refunds the activation fee, first month of service, shipping charges and waives the disconnect fee. PBX.NET reserves the right to terminate or revoke the Money-Back Satisfaction Guarantee at any time what so ever, without prior notice.
User must cancel service within 30 days of the account activation. Equipment must be returned within 30 days. Usage must not exceed 250 minutes within the first (3)three days of service. User is responsible for any line charges,usage overage(s), international traffic or directory assistance. Accounts exceeding 250 minutes of usage are not eligible for refund.
All returned equipment must be in the original packaging with the UPC or bar code intact. All components, manuals and registration card(s) must be included. Equipment must be returned with a valid return authorization number obtained from PBX.NET Customer Service. User is responsible for return shipping of equipment. The money back guarantee will not be honored if user fails to meet all above requirements.To obtain a return authorization number, user must contact: customerservice(at)pbx.net or call 866-DIAL-VOIP (866-342-5864) for customer service.
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