PBX.NET's 911 Dialing is different than traditional 911, but it is a safe and reliable means of emergency dialing that may differ depending on where you are located when using your PBX.NET service.
Most of our customers (other than WiFi and Softphone customers) have access to either basic 911 or Enhanced 911 (E911) service. With E911 service, when you dial 911, your telephone number and registered address is simultaneously sent to the local emergency center assigned to your location, and emergency operators have access to the information they need to send help and call you back if necessary. Customers in locations where the emergency center is not equipped to receive your telephone number and address have basic 911. With basic 911, the local emergency operator answering the call will not have your call back number or your exact location, so you must be prepared to give
them this information. Until you give the operator your phone number, he/she may not be able to call you back or dispatch help if the call is not completed or is not forwarded, is dropped or disconnected, or if you are unable to speak. As additional local emergency centers become capable of receiving our customers' information, PBX.NET will automatically upgrade customers with basic 911 to E911 service. PBX.NET will not give you notice of the upgrade.Certain customers do not have access to either basic 911 or E911. If you don't have access to basic 911 or E911 your 911 call will be sent to a national emergency call center. A trained agent at the emergency call center will ask for the name, telephone number and location of the customer calling 911, and then contact the local emergency center for such customer in order to send help. Examples
of situations where 911 calls will be sent to a national emergency call center include when there is a problem validating a customer's address, the customer is identified with an international location, or the customer is located in an area that is not covered by the landline 911 network. In addition, if you use a WiFi or SoftPhone, due to the portable nature of these Devices, your 911 calls will be routed to a national emergency call center. Emergency personnel do not receive your phone number or physical location when your 911 call is routed to a national emergency call center.
You must register with PBX.NET the physical location where you will utilize PBX.NET phone service (Service) for each phone line. Also note that if you move your device to another location, you must register your new location. If you do not register your new location, any 911 call you make may be sent to an emergency center near your old location. You will register your initial location of use when you subscribe to the Service. This process can take several hours, and you will receive a confirmation email once 911 Dialing has been activated for your initial location or for a newly registered location. Regardless of what address you register for a WiFi or SoftPhone, emergency calls you make from these devices will be routed to a national emergency response center. Remember that our 911 Dialing service will not function in the event of a broadband or power outage or if your broadband, ISP or PBX.NET phone service is terminated.
If you move your equipment and do not register your new location, any 911 call you make may be sent to an emergency center near your old location.
IMPORTANT NOTIFICATION IN CONNECTION WITH 9-1-1 DIALING SERVICES USING PBX.NET SERVICES.
PBX.NET provides you local regional and long distance phone services over your broadband connection. There is one important difference between the PBX.NET service and the phone service provided over a traditional phone line -- this difference is that the 9-1-1 dialing feature with PBX.NET has important limitations that you should be aware of and that you advise others that may use the PBX.NET service in your residence or business.
YOU ARE RESPONSIBLE FOR ACTIVATING THE 9-1-1 DIALING FEATURE BY TAKING AFFIRMATIVE STEPS TO REGISTER THE ADDRESS WHERE YOU WILL USE THE PBX.NET SERVICE. IF YOU MOVE THE LOCATION OF WHERE YOU USE THE PBX.NET SERVICE, YOU MUST AFFIRMATIVELY ACTIVATE THE 9-1-1 DIALING FEATURE AT THAT LOCATION BY REGISTERING THE ADDRESS. IF YOU FAIL TO REGISTER YOUR LOCATION OR CHANGE THE ADDRESS TO A NEW LOCATION, THE 9-1-1 DIALING FEATURE WILL NOT FUNCTION PROPERLY AND POTENTIALLY NO EMERGENCY SERVICE WILL BE SENT TO YOUR LOCATION. EMERGENCY RESPONDERS MAY BE DISPATCHED TO YOUR OLD LOCATION IF YOUR NEW LOCATION IS NOT REGISTERED. ADDITIONALLY, IF 9-1-1 IS DIALED AT AN UNREGISTERED ADDRESS, YOU MAY BE ASSESSED A FEE OF $75.00 PER OCCURRENCE.
Additional limitations are as follows:
If you lose power or there is a disruption to power at the location where PBX.NET is used, neither PBX.NET nor the 9-1-1 dial feature will function until power is restored. You should also be aware that after a power failure or disruption, you may need to reset or reconfigure the PBX.NET device prior to utilizing the service, including the 9-1-1 dialing feature. If your Internet connection or Broadband Service is lost, suspended, terminated or disrupted,
neither PBX.NET nor the 9-1-1 dial feature will function until the Internet connection or Broadband Service is restored.
If your PBX.NET account is suspended or terminated, the PBX.NET service outage will prevent the 9-1-1 dialing feature from functioning.
There may be a greater possibility of network congestion and/or reduced speed in the routing of a 9-1-1 dialed calls utilizing PBX.NET as compared to traditional 911 dialing over traditional public telephone networks.
Labels will be sent to your billing address that must be placed on or near all equipment that is used to make calls using the PBX.NET service so that you or others using the equipment are reminded or advised of the limitations of the 9-1-1 dialing feature. You are responsible for the accuracy and the completeness of the address that you submit to PBX.NET for the location at which PBX.NET will be used and to which emergency service will be sent in the event that you use the PBX.NET 9-1-1 dialing service. You are responsible for updating and of the advising the Company of any and all changes to the address or location at which PBX.NET will be used. PBX.NET uses a third party to route the 9-1-1 dialed calls to the applicable local emergency response center or to the national emergency calling centers. We make no warranties or guarantees as to whether, or the manner in which, 9-1-1 dialed calls that you make are answered or responded to by the local emergency response center or by the national emergency calling centers. We disclaim any and all liability or responsibility in the event that the third party data used to route 9-1-1
dialed calls is incorrect or yields an erroneous result. Neither PBX.NET, its officers, directors, stockholders, parent corporation, its affiliated or subsidiary corporations, employees, representatives or agents may be held liable for any claim, damage or loss, and you hereby waive any and all such claims or causes of action, arising from or relating to PBX.NET 9-1-1 dialing service unless such claims or causes of action arise from PBX.NET's gross negligence, recklessness or willful misconduct. You agree to release, indemnify, defend and hold harmless PBX.NET, its officers, directors, stockholders, parent corporation, its affiliated or subsidiary corporations, employees, representatives or agents and any other service provider who furnishes services to you from any and all claims, damages, losses, suits or actions, fines, penalties, cost and expenses (including, but not limited to, attorney fees) or any liability whatsoever, whether suffered, made, instituted or asserted by you or by any other party or person, for any personal injury to or death of any person or persons, or for any loss, damage or destruction of any property, whether owned by you or others,
or for any infringement or invasion or the right of privacy of any person or persons, caused or claimed to have been caused, directly or indirectly, by the operation, failure or outage of services, incorrect routing, or use of, or inability of a person to use, PBX.NET 911 dialing feature or service or access emergency service personnel. By agreeing to the terms and conditions of this website you are also agreeing to the terms of this disclaimer.
If you have any questions about this notification, please call PBX.NET's Corporate Office at 866-342-5864/866-DIAL-VOIP during normal business hours or PBX.NET's Customer Support Center at 866-446-8729/866-I-GOT-PBX anytime 24/7/365 for further information.
Click Here to Chat with a PBX.NET Customer Support Assistant - For Live Help AnyTime! Please ask for more information about our Products and Services. We will be happy to answer any questions you might have regarding VOIP/Voice over IP Technology.
©2004-2011 PBX.NET Corporation. All Rights Reserved. PBX.NET(sm),The PBX.NET Elipse Logo(sm),SohoPhone(sm),Virtual Telephone Line(sm), Broadband PBX(sm),& Your Broadband Telephone Company(sm) are a Servicemark & Trademark of PBX.NET Corporation.